Peter

Whitefoord Beach House | Security Guard

Luxury Coastal Escapes has full management of the Whitefoord Beach House Estate, overseeing all aspects of its operations and ensuring the highest standards of service and maintenance. As part of our management responsibilities, we oversee all staff on behalf of the owners, ensuring seamless coordination and exceptional guest experiences. All personnel working at Whitefoord Beach House will report to Luxury Coastal Escapes. However, Thala, the Senior Housekeeper, will serve as the onsite manager. In this role, she will be responsible for managing the staff on-site, overseeing daily operations at the house, and acting as Whitefoord’s onsite manager to ensure the estate runs smoothly and efficiently.

Guest Interaction and Conduct

The Security Guard plays a role in ensuring a pleasant guest experience. A respectful and professional approach to guest interaction is expected at all times. Guests are reminded to treat staff with courtesy and respect, in line with the property’s high standards.

Security Guard Duties & Responsibilities

1. Venue Security & Access Control

• Monitor and control access to the venue, ensuring only authorised guests, vendors, and staff enter during your working hours.

• Ensure all gates, doors, and restricted areas are secure.

• Monitor and control access to the property, ensuring only authorised guests, visitors, and service providers enter.

2. Guest & Staff Safety

• Provide a visible security presence to deter unauthorised access or disruptive behaviour.

• Assist guests with directions and general inquiries while maintaining professionalism.

• Monitor crowd behaviour and prevent disturbances during events.

• Monitor guest activity to ensure a peaceful and safe environment for all visitors.

3. Surveillance & Patrols

• Conduct regular security patrols of the premises, including parking areas, guest accommodations, and communal spaces.

• Report any suspicious activities.

• Identify and report any potential hazards, such as fire risks or unsafe conditions.

4. Incident Response & Reporting

• Respond swiftly to security incidents, disturbances, or emergencies.

• Handle disputes calmly and professionally, involving management or authorities if necessary.

• Report all incidents, accidents, and suspicious activity in a logbook or security report.

5. Emergency Preparedness

• Be familiar with emergency procedures, including fire evacuation routes and medical response protocols.

• Assist guests and staff during evacuations or emergency situations.

• Communicate effectively with emergency services if required.

6. Asset Protection

• Monitor and protect venue property, decorations, and equipment from theft or vandalism.

• Ensure valuable items (e.g., sound equipment, catering supplies) are secured before and after events.

• Ensure valuable items, such as event equipment or guest belongings, are secured when necessary.

• Assist in enforcing venue policies to prevent unauthorised use of facilities.

7. Coordination with Event Team

• Communicate effectively with wedding coordinators, staff, and management.

• Support the team in maintaining a safe and enjoyable environment for guests.

• Work closely with the guest services and housekeeping teams to ensure a seamless experience for guests.

• Support the enforcement of property policies, including noise levels, visitor restrictions, and after-hours security.

• Provide assistance during both holiday guest stays and private events, ensuring a safe and enjoyable environment.

Work Schedule & Overtime

Standard Working Hours:

• Friday: 6:00 PM – 6:00 AM

• Saturday: 6:00 PM – 6:00 AM

• Sunday: 6:00 PM – 6:00 AM

• Monday: 6:00 PM – 6:00 AM

Expectations for Excellence:

• Consistently maintain a high standard of service and presentation.

• Be proactive in addressing potential issues before they arise.

• Demonstrate professionalism, reliability, and attention to detail.

• Communicate effectively with management, guests, and service providers.

• Take pride in the property, treating it as if it were your own.

This role is integral to maintaining the luxury, comfort, and exclusivity of the guesthouse, ensuring that every guest enjoys a flawless experience.