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Welcome Guide

to

Tiffany's Beach House

20 Hewitt Road, Salt Rock, Dolphin Coast, South Africa

ARRIVAL & DEPARTURE TIMES

Check-in only from 14:00

Check-out before or at 10:00



Wi-Fi

Tiffany's Beach House, 20 Hewitt Road

password: Ireland Trust



HOUSEKEEPER

LIVE-IN House Staff:

Housekeeper's name is Virginia

Contact nr: +27 73 361 11516

Important Info

IMPORTANT NRS

Snake Catcher - Neville: +27 82 561 4969

Snake Catcher - Samantha: +27 72 316 8178

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

Umhlali Police: 032 947 9900


HOUSEKEEPING

Included in your rental Monday to Friday, 8 am - 2 pm.

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.


Refuge Collection on Tuesdays & Fridays


Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.


THE DRIVEWAY

Please note that while some guests may find our driveway to be steep, others may not perceive it in the same way. Factors such as individual driving experience, vehicle type, and personal comfort levels can greatly influence one's perception of steepness.

Rest assured, we prioritise the safety and comfort of all our guests. Should you have any concerns about navigating our driveway upon your arrival, please don't hesitate to let us know in advance. We're more than happy to provide assistance to ensure a smooth and enjoyable experience for you.


BACK-UP POWER

In the event of power failure, rechargeable lamps are available in each bedroom.


UPS unit to power wifi, cell-phone and laptops. - UPS lasts for 4 - 5 hours depending on how many devices are plugged in

2 x charcoal outdoor braai places - 1 x charcoal Webber - 1 x Large Gas Webber - 1 x Cadac - 2 plate hob and also 1 x Cadac single plate element

 

SECURITY & ALARM

IPSS 086 1324 777 or 032 946 2400


Entire property fenced with internal & outdoor beams.

Burglar/ security bars around the house.

 

Keys & Alarm remote

2 remotes will be provided which operate gate and alarm.

To arm/disarm exterior press red - to arm/disarm interior press brown

Press green to open and close gate


2 remotes will be provided which operate gate and alarm

1 key - access to kitchen door -the house keeper has key for laundry and bridge gate and pedestrian gate


BEACH ACCESS

The house is situated approximately 100m from the beach gate with direct access onto the beach.

Private padlock gate access onto Tiffany's beach. Please keep the gate locked at all times.

Beach umbrellas x 2 large cooler box & small cooler box. blue blocks x 2: available for guests to use.


DB BOARD

Located in the downstairs kitchen pantry cupbourd 


PARKING

Driveway parking available


PLEASE NOTE

The chairlifts are not to be used unless prior arrangements are made - the chairs will be locked. Please keep small children away from playing on them.

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.



PLEASE NOTE

The chairlifts are not to be used unless prior arrangements are made - the chairs will be locked. Please keep small children away from playing on them.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please comminicate your check out time with our team or the house staff the day prior to departure.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and airconditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

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