Elm Tree Place
18 Elm Tree Place, Simbithi Eco Estate, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
18 Elm Tree Place
DAY OF ARRIVAL
Proceed to the Welcome Centre at Simbithi MAIN gate for fingerprint & biometric registration prior to going to the house.
Only the drivers listed on the Short-Term Access Form will need to go inside reception for a brief orientation and fingerprint & biometric registration access.
Please bring your original ID for this process.
If you would like to add any additional drivers over and beyond what was originally listed on the Short-Term Access Form. The first two guests to be fingerprinted are paid for by the homeowner.
If you have stayed in the estate before then your fingerprint will be re-activated.
Welcome Centre Reception Opening Hours
Monday to Friday 7:00 - 17:00
Saturday 8:00 - 14:00
Public Holidays & Sundays are CLOSED
Should you arrive after reception has closed, then please let us know and we can send you a temporary access code which will allow one entry and one exit before midnight.
You can then go to the Welcome centre the next morning to get your registration done.
Enter through the Main gate: Into Cussonia, right into Ladlau, around circle at Ballito gate entrance, into Plumbago and right into Elm tree, house nr 18
ACCESS FOR FAMILY/FRIENDS & DELIVERIES Please WhatsApp your LCE Rep to request a visitor’s access code. You will be allowed a max of 4 codes per day. Each code will allow 1 entry & 1 exit before midnight.
Simbithi Welcome Centre & Control Room: +27 32 946 8360
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
The Well (Doctors): 032 946 1311
Homoeopath: 032 586 3403
Umhlali Police: 032 947 9900
Included in your rental Mondays - Fridays from 8am to 2 pm
For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
Gas hob available for cooking and boiling water to wash up with and rechargeable lamps.
The estate offers guests a beach gate at the end of Trimeria Walk on The Eco side of the estate. This is a pedestrian-only gate and access is via your fingerprint only. Please park and walk. Thompsons Bay is around the 200-meter walk.
Driveway parking, no access to the garage
Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.
The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.
Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.
The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.
Camping on the property are NOT permitted.
DONT FEED THE MONKEYS
Under any circumstances whatsoever do not feed the monkeys - mother or babies!
Please be aware of the monkeys they are inquisitive and can get very aggresive.
Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and break things.
Close all windows and doors when leaving the house.
No smoking is allowed in the house. Please smoke outside away from windows or furniture.
No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.
Guests will be liable for all damages accured by parties at our rental home.
Please do not use bathroom towels on the beach, beach towels are available.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONCIOUS
Use linen and towels sparingly.
Please save water, and electricity and turn off fans and Aircon when not using the area.
Please try and recycle where possible, let's look after our planet together.
Please do not flush any foreign matters down the toilet.
Before you Go...
Check-out is at or before 10 am.
Please comminicate your check out time with our team or the house staff the day prior to departure.
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
Please switch off all lights, and airconditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
Please remember to complete the departure form.
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