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TERMS & CONDITIONS :: Pets on Holiday

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During your stay, you have access to one of our properties and the use of all its contents. As you can imagine, in addition to the investment in the properties themselves, there are significant costs involved in setting them up and maintaining them to a high standard. Most of the time, our guests treat our homes with great care, and we truly appreciate this. However, on rare occasions, issues may arise. This document is therefore necessarily firm to protect the property in the event of any problems.

 

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What To Know Before You Bring your Pet on Holiday 

Many of our homes are located in beautiful coastal settings, often with private gardens or patios, making them ideal for you and your canine companions to enjoy outdoor living, beach walks, and relaxed holiday time together. 

 

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Deposit 

A refundable pet deposit of R2,500 per pet is charged for bringing a pet on holiday. This applies to all pets, including registered guide dogs and hearing dogs belonging to guests with visual or hearing impairments.

From this deposit, R2,500 will be allocated to a mandatory professional cleaning service for carpets and soft furnishings after the guest’s departure.

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Should there be any additional damage beyond standard professional cleaning, including but not limited to:

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  • Chewing

  • Scratching of doors or surfaces

  • Digging holes in gardens

  • Damage to furniture, carpets, screens, paintwork, or fixtures

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These costs will be deducted from the remaining deposit balance, and if the costs exceed the deposit amount, the guest will be liable for the additional charges.

 

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Canine Code of Conduct 

In our experience, luxury accommodation that accepts pets is rare, but we believe the two need not be mutually exclusive. Well-behaved pets are welcome inside the homes; however, they are strictly not permitted on any furniture.

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For your pet’s safety and the consideration of other guests, the following rules must be adhered to at all times:

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  • Dogs must always be properly controlled and supervised. Please note that not all outside areas are fully escape-proof.

  • Dogs may not be left unattended in the holiday property at any time.

  • Dogs are not permitted on furniture. Guests are advised to bring a suitable dog basket or bed.

  • Guests are required to remove all traces of an animal being present, both inside and outside the property. This includes, but is not limited to, fur/hair (except on floors), food, stains, odours, faeces, or garden mess. Failure to do so may result in additional professional cleaning charges.

  • Any damage caused by the animal must be reported immediately and will be charged accordingly. This includes damage to carpets, furniture, paintwork, doors, screens, gardens, or outdoor areas.

  • Any additional time spent by housekeeping or maintenance staff cleaning up after pets will be charged to the guest.

  • Guests and staff are not permitted to wash dog blankets, bedding, or pet items in the property’s washing machines.

 

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Dog Sitting Service 

Our staff is unable to do pet sitting whatsoever. 

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We thank you for choosing to stay in one of our holiday rental properties. We hope you have a wonderful stay. 

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