Becoming a new Homeowner with Luxury Coastal Escapes
Luxury Coastal Escapes offers a Standard Rental Package priced at 20% of the total rental value.
The idea is for Luxury Coastal Escapes to take the stress out of everything so that renting your home over the holidays is as fuss-free as possible. Luxury Coastal Escapes will work with you to ensure your home is prepared to our exacting standards.
The photoshoot will include interior and exterior photos as well as any communal facilities and local sites, this will be done by our professional photographer Chris Allan. Please note that these photographs remain the property of LCE.
Description of your rental home and property to be listed on our website and advertised on other marketing platforms deemed necessary. Luxury Coastal Escapes will actively market your property and these costs will be borne by LCE.
Housekeeping Workshop & Training
LCE will offer a free annual workshop once a year. All housekeeping staff are required to attend this workshop once a year as we are constantly updating our cleaning procedures and we will also be doing training on the COVID hygiene and cleaning protocol. Your house staff will need to be trained at our Housekeepers Workshop and the Beds will be made to a hotel standard.
LCE Bookings Team will manage all the booking enquiries. This will include processing bookings, Payments, and forms and liaising with Guests. Ensuring Guest signs necessary paperwork including LCE T&Cs, Indemnity and Estate Security Forms.
Rental Payments & Breakage Deposit
We will invoice and take payment for the full rental and the breakage deposit. The breakage deposit of one night's rental will be refunded within 7-10 working days of guests' departure, and if a damage claim arises from their stay then we will endeavour to have it resolved as soon as possible and for the remaining deposit to be refunded within 14 working days.
We will send a booking confirmation email to your guest prior to arrival to arrange a time for a meet & greet along with directions and contact info.
Guest Welcome & Arrival
We will ensure that the house is ready for guests' arrival. This will include a full house check inspection prior to arrival. Our team will prepare and personalise a Welcome Letter, Home Guide and Welcome basket for the guests.
Welcome Gift Bag/Basket is an extra cost and the price starts at R400. This goes up to R600 over Easter and Christmas. Owners will be invoiced accordantly.
We will assist with the fingerprint access, security forms, estate inductions, rules, regulations and a list of estate facilities that will be given to guests.
Main Point of Contact
LCE will be the guest's main point of contact during the booking process and their stays. During Peak Season we will have a maintenance team available for emergency maintenance issues.
Guest Check-out & Departure
We will do a full house check within 2 days of a guest departure.
We want our Guests to experience hotel-grade quality and to ensure this we insist on the following of our Owners & their homes. A large proportion of our guests book more than once with us and some use us for every beach holiday on the KZN Dolphin Coast. Below is just a brief list of required amenities, however, we will discuss the full list of requirements should your home meet our standards and you wish to move forward with LCE in the next stage.
Invest in good quality down duvets and pillows and high thread count linen – the higher the thread count the longer they will last so it’s a worthwhile investment. Use mattress and pillow protectors on all beds. Ensure you have two complete sets of linens (and towels) – this will soon pay for itself.
We require wo standard pillows per single & three-quarter bed, and four standard pillows per double & queen size bed. The king bed will require four king size pillows. Read more about linen sizes suggestions.
Bedroom Essentials and Requirements:
Two sets of hotel-grade white linen for Guests only (linen change once a week)
Comfortable mattresses, Full-length mirror, hairdryer and bins essential, Headboards for each bed, bedside tables, bedside lamps, good quality duvet and pillow inners (nothing lumpy), scatter cushions and throw/blanket, large carpet or bedside rugs, empty & clean cupboard space, air-conditioning in bedrooms, ceiling fans in bedrooms
Supply a good stock of thick, snag-free white cotton towels. We suggest a minimum of one bath and one hand towel per guest. If your house has a pool or is close to water please also supply one swimming towel per guest.
Essentials and Requirments:
Two sets of hotel-grade towels for Guests only (changed every 3-4 days)
Bathrooms need a mirror, bin, loo brush and bathroom hardware such as a double towel rail, hooks for towels and robes, toilet roll holder, spare toilet roll holder, hand towel rail
We will provide each bathroom with our branded eco-friendly bathroom amenities and will be charged to the owner. This product is a top-up system, so the initial outlay is more and each booking thereafter is just for product top-up. Our products are locally made by SOIL.
Consider which equipment you would require for an elaborate 3 meal day and ensure the house has everything. Please supply a full set of braai tools and check the state of braai grids frequently. Supply cleaning products, black bags, and a new scouring sponge for each new guest.
Essentials and Requirements:
Matching cutlery, crockery sets - chip-free, Decent pots & pans & sharp knives, Matching glassware (wine, champagne, juice, water, whiskey, beer etc), Plastic glasses and plates for kids or use around the pool.
Unnecessary bits and bobs stored away out of sight
Fully equipped kitchen with microwave, toaster, kettle, oven, hob, fridge/freezer, coffee machine, dishwasher, washing machine and tumble drier.
All necessary utensils such as can opener, bottle opener, wooden spoons, spatulas, masher, serving spoons, salad bowls etc
Ice bucket, salad bowls, cheese board, serving platters
We strongly suggest having a lock-box installed somewhere discrete so that departing guests can safely deposit the keys on departure if your housekeeper/manager is not available. For remote properties or after hours, where no one is available to do a ‘meet and greet’ a lock-box can be used to give guests access on arrival too.
Owners Personal Belongings
ALL personal belongings MUST be packed away please, with any valuable items either off the premises or locked away. There must be ample space remaining for guests to store their clothes. Please ensure bathroom and kitchen cupboards are completely empty, except for complimentary toiletries in bathrooms and the usual essentials in kitchens. The fridge must also be empty, no shelf with half-empty condiment jars, please!
If you regularly have pets in your home but it is not ‘pet-friendly’ for guests please make us aware. Some people are highly allergic and need to know upfront that this home will not be suitable for them.
LCE specialises in family holidays, so ensuring that your property is suitable for toddlers and grandparents is very important. This way you will appeal to a larger group of guests each time.
Stairs should have stair gates (these need to be bespoke and make to match your railings), a Travel cot, a Compact high chair
Please have a games cupboard for guests to use on a rainy day. Board games, cards etc
Security | Freestanding Homes
All freestanding homes need very high security to ensure our guest's safety. We also require that the homeowners service their alarm system, including all internal and external beams and electric fence every 6 months or within a month of the guest's stay.
Secure garage parking needs to be available for up to 2 cars, All driveway gates need an anti-lift bar
All doors and windows need to be in good working order and easily lockable.
Entertainment Room | TV | Living Room & Pool
Fast WiFi for Guests to use, uncapped. Most of our guests will work remotely and require a high-speed line
Smart TV Applications available: DSTV, Apple TV, ShowMax, Netflix
Pool with net and sun loungers with umbrella
Gas/ charcoal braai
Comfortable outside seating and dining area. If not shaded an umbrella is needed.
Staff are required to speak good English
Housekeepers are required to have high cleaning standards. Doing the bare minimum is not acceptable.
Housekeepers to wear smart uniforms and an LCE embroidered apron (two per maid at the Owners expense).
Housekeepers are available 5 days a week from 8 am to 2 pm (included in the nightly rate)
Frequent Garden & Pool services
Appropriate PPE to be worn as well as enough hand sanitiser, hand wash and surface disinfectant to be provided whilst Covid is still around
In the event of loadshedding and power failure, we will need guests to have some kind of backup system to power the house for a few hours.
Unless otherwise agreed in writing, we need the property to be available for a minimum of three weeks per year during peak season and school holidays. View our Low, Mid and Peak Seasonal Calendar
The Owner shall at all times maintain appropriate insurance cover (that must be adequate for the Property, the structure and contents) for the duration of the agreement with a reputable insurer. Failure to do so will be regarded as a material breach of contract.
Should your home meet our standards and tick all the boxes, we would like to meet you and move to the next step. Luxury Coastal Escapes has a Getting Rental Ready Checklist Guide for you to use for each booking. This will help you to ensure that your home is prepared to our exacting standards.
Book a Valuation
Our team will book an appointment to valuate and inspect your entire house from the bedroom to all the kitchen amenities. All aspects of the house will be taken into consideration and your nightly rental rate will be based upon that. Seasonal rates will apply based on availability. Every year the season dates will differ and will be based on school and public holidays.
Book a Linnen Assesment
LCE insists that all linen is a minimum of 300 thread count (T300) white cotton which is soft and cool to the touch. Beds all need to be made with a fitted sheet, top sheet, duvet cover (big enough to tuck in) and pillowcases. Read more about our Mattress Measuring Size Guide for Linen
Towels & Bath mats - We sell all sizes of white 550gsm towels from the Glodina 'Snag Free' Range. All homes need two sets of towels per guest. Adults require bath sheets and children require bath towels.
All our linen is hotel grade and made to order and orders take up to 2-3 weeks from payment.
Sign the Owners Mandate
Based on the agreed nightly rental rate and LCE commission of the total rental, we will have an owner's mandate contract that will outline all terms of the rental agreement and requirements.
Book a Photoshoot
This will be done by our professional photographer Chris Allan. The photos are the most important part of your listing as they will help us market your home to potential guests. We have some spectacular homes in our collection and your photographs are key in competing with the other homes on offer. The more you can do to stage your house for the shoot, the better.
The Home Guide
We prepare a useful home guide which is bespoke to your home. This is a platform for us to leave the information on the house to ensure the Guests look after your home and treat it as if it were their own. The guide has necessary guidelines and instructions on the electronics of your home, remote buttons, alarm instructions, WIFI passwords, Estate Rules and Regulations and facilities on offer to guests during their stay, Information on giving access to friends/family visiting them during their stay and useful contact & emergency numbers. To do this we require a lot of information from you so we can compile the guide and allow us to manage the house whilst you are away.
LCE will photograph, market and advertise your home, secure bookings, take payments/deposits, and ensure T's & C’s / Indemnity Forms / Estate security forms are signed prior to the Guest's arrival.
The idea is for Luxury Coastal Escapes to take the stress out of everything so that renting your home over the holidays is as fuss-free as possible. Luxury Coastal Escapes will work with you to ensure your home is prepared to our exacting standards, in line with our cleaning protocols before your Guests arrive.