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Our Requirements

 

We want our Guests to experience hotel-grade quality and to ensure this we insist on the following of our Owners & their homes. A large proportion of our guests book more than once with us and some use us for every beach holiday on the KZN Dolphin Coast. Below is just a brief list of required amenities, however, we will discuss the full list of requirements should your home meet our standards and you wish to move forward with LCE in the next stage.

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We want our guests to experience hotel-grade quality, and to ensure this, we insist on the following from our homeowners and their properties. A large proportion of our guests book with us repeatedly, and some use our services for every beach holiday on the KZN Dolphin Coast. Below is a brief list of required amenities. However, we will discuss the full list of requirements should your home meet our standards and you wish to proceed with LCE in the next stage.

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Bedrooms​

Invest in high-quality down duvets and pillows and high-thread-count linen – the higher the thread count, the longer they will last, making it a worthwhile investment. Use mattress and pillow protectors on all beds. Ensure you have two complete sets of linen (and towels) – this will pay for itself over time.

We require two standard pillows per single or three-quarter bed, and four standard pillows per double bed. Queen and king beds will require four king-size pillows. Read more about our linen size suggestions.

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Bedroom Essentials and Requirements:

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• Two sets of hotel-grade white linen for guests only (linen change once a week).

• Comfortable mattresses.

• Full-length mirror, hairdryer, and bins.

• Headboards for each bed.

• Bedside tables and lamps.

• Good quality duvet and pillow inners (nothing lumpy).

• Scatter cushions and throw/blanket.

• Large carpet or bedside rugs.

• Empty and clean cupboard space.

• Air-conditioning in bedrooms.

• Ceiling fans in bedrooms.

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Bathrooms​

Supply a good stock of thick, snag-free white cotton towels. We suggest a minimum of two bath towels and two hand towels per guest. If your house has a pool or is close to water, please also supply one swimming towel per guest.

Essentials and Requirements:

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• Two sets of hotel-grade towels for guests only (changed every 3–4 days).

• Bathrooms must include a mirror, bin, toilet brush, and bathroom hardware such as a double towel rail, hooks for towels and robes, toilet roll holder, spare toilet roll holder, and hand towel rail.

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We will provide each bathroom with Charlotte Reese bathroom amenities, which will be charged to the owner.

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Kitchen​

Consider what equipment you would need to prepare an elaborate three-course meal, and ensure the house is fully equipped. Please supply a full set of braai tools and check the condition of braai grids frequently. Provide cleaning products, black bags, and a new scouring sponge for each new guest.

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Essentials and Requirements:

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• Matching cutlery and crockery sets (chip-free).

• Decent pots, pans, and sharp knives.

• Matching glassware (wine, champagne, juice, water, whisky, beer, etc.).

• Plastic glasses and plates for children or use around the pool.

• Unnecessary bits and bobs stored out of sight.

• Fully equipped kitchen, including microwave, toaster, kettle, oven, hob, fridge/freezer, coffee machine, dishwasher, washing machine, and tumble dryer.

• All necessary utensils (e.g., can opener, bottle opener, wooden spoons, spatulas, masher, serving spoons, salad bowls).

• Ice bucket, cheese board, serving platters.

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Key Lockbox​

We strongly recommend having a lockbox installed in a discreet location. This allows departing guests to safely deposit keys if your housekeeper or manager is unavailable. A lockbox is also useful for remote properties or after-hours arrivals where a meet-and-greet is not possible.

Owners’ Personal Belongings

All personal belongings must be packed away, with valuable items either removed from the premises or locked away. Ample space must remain for guests to store their belongings. Please ensure bathroom and kitchen cupboards are completely empty, except for complimentary toiletries and kitchen essentials. The fridge must also be empty – no half-empty condiment jars, please!

If you regularly have pets in your home but do not permit them for guests, please inform us. Some people are highly allergic and need to know upfront that the home may not be suitable for them.

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Age-Friendly Features​

LCE specialises in family holidays, so ensuring that your property is suitable for toddlers and grandparents is very important. This will make your property appealing to a larger group of guests.

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Recommendations:​

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• Stair gates (these should be bespoke and match your railings).

• Travel cot and compact high chair.

• A games cupboard stocked with board games, cards, etc., for rainy days.

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Security | Freestanding Homes​

All freestanding homes must have high levels of security to ensure the safety of our guests. We also require homeowners to service their alarm systems, including all internal and external beams and electric fences, every six months or within a month of the guest's stay.

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Requirements:

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• Secure garage parking for up to two cars.

• Driveway gates with an anti-lift bar.

• All doors and windows in good working order and easily lockable.

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Entertainment Room | TV | Living Room & Pool​

• Fast, uncapped Wi-Fi for guests (suitable for remote work).

• Smart TV applications available: DStv, Apple TV, Showmax, Netflix.

• Pool with a net, sun loungers, and an umbrella.

• Gas/charcoal braai.

• Comfortable outdoor seating and dining area (with shading or an umbrella, if necessary).

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House Staff​

• Staff must speak good English.

• Housekeepers are required to have high cleaning standards – doing the bare minimum is unacceptable.

• Housekeepers must wear smart uniforms and an LCE-embroidered apron (two per maid, at the owner’s expense).

• Housekeepers must be available five days a week from 8 am to 2 pm (included in the nightly rate).

• Regular garden and pool maintenance services are required.

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Backup Power​

In the event of loadshedding or power failure, the property must have a backup power system to ensure the house can operate for a few hours.

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Rental Availability​

Unless otherwise agreed in writing, the property must be available for a minimum of three weeks per year during peak season and school holidays. View our Low, Mid, and Peak Seasonal Calendar.

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Insurance Cover​

The owner must maintain appropriate insurance cover (adequate for the property, structure, and contents) for the duration of the agreement, with a reputable insurer. Failure to do so will be regarded as a material breach of contract.

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Pet Policy for Guest Bookings​​

To ensure a seamless and enjoyable experience, homeowners must arrange alternative accommodation for their pets (e.g., dogs, cats) during guest bookings. Pets are not permitted on the property while it is occupied by guests.

Homeowners are responsible for organising suitable arrangements for their pets prior to guest stays. This policy maintains the comfort and safety of both guests and pets and upholds the high standards expected from our holiday homes.

Failure to adhere to this policy may result in additional cleaning or maintenance fees and could impact future bookings.

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