Welcome Guide
to
Villa Sur Mer
122 North Beach Road, Westbrook, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
Villa Sur Mer
password: Villa Sur Mer 12345678
HOUSEKEEPER
LIVE-IN House Staff:
Housekeeper's name is Zandile
Contact nr: +27 78 546 4615
Important Info
IMPORTANT NRS
Snake Catcher - Neville: +27 82 561 4969
Snake Catcher - Samantha: +27 72 316 8178
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
HOUSEKEEPING
Included in your rental 7 days a week (excluding public holidays)
For more info on our housekeeping services, hours and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Please Note: there will be scheduled visits from contracted pool service and gardeners.
These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
Gardener will service the pool and garden on Wednesdays. Refuge collection on Wednesday.
BACK-UP POWER & WATER
In the event of load shedding the solar back-up system will power the house and last on avarage 3-4 hours. this will power most lights, some plug sockets, TV, Wifi routers, alarm, fridges and gate motor, and borehole pump.
Non essential items such as aircon units, washing machine, electric oven and microwaves not connected
Battery torches/lamps are available in the bedrooms.
Back-up Jojo water tank feeds the house and the water is drinkable.
SECURITY & ALARM
Alpha Securtiy Emergeny Contact No 082 655-5911
Entire property walled and fenced with electric fencing, outdoor beams and security gate.
BEACH ACCESS
Walk directly out of your front gate onto a beautiful private beach frequented only by neighbours and sometimes local fishermen. Beautiful rock pools are directly in front of the property and are places to fish, swim, and snorkel.
PARKING
Double Garage parking available for Guests to use. Additional driveway parking available.
Please note:
There are permanent residence also renting on the same property, Guest will have complete privacy and will only be sharing a driveway.
GATE REMOTE
Blue: Entrance Gate
Green: Green Gate on the road
Red: Garage
House Rules
Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.
Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.
Camping on the property are NOT permitted.
DONT FEED THE MONKEYS
Under any circumstances whatsoever do not feed the monkeys - mother or babies!
Please be aware of the monkeys they are inquisitive and can get very aggresive.
Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and break things.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is allowed in the house. Please smoke outside away from windows or furniture.
NO PARTIES
No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.
Guests will be liable for all damages accured by parties at our rental home.
BEACH TOWELS
Please do not use bathroom towels on the beach, beach towels are available.
NO BEACH SAND IN THE POOL
Wash the sand off before entering the house or pool after the beach visit.
Please do not wash your beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONCIOUS
Use linen and towels sparingly.
Please save water, and electricity and turn off fans and Aircon when not using the area.
Please try and recycle where possible, let's look after our planet together.
Please do not flush any foreign matters down the toilet.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please comminicate your check out time with our team or the house staff the day prior to departure.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and airconditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
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