Cindy

Whitefoord Beach House | Housekeeper

Luxury Coastal Escapes has full management of the Whitefoord Beach House Estate, overseeing all aspects of its operations and ensuring the highest standards of service and maintenance. As part of our management responsibilities, we oversee all staff on behalf of the owners, ensuring seamless coordination and exceptional guest experiences. All personnel working at Whitefoord Beach House will report to Luxury Coastal Escapes. However, Thala, the Senior Housekeeper, will serve as the onsite manager. In this role, she will be responsible for managing the staff on-site, overseeing daily operations at the house, and acting as Whitefoord’s onsite manager to ensure the estate runs smoothly and efficiently.

Housekeeper Role Summary

The Housekeeper is responsible for maintaining a high standard of cleanliness and ensuring the property is always guest-ready. Duties include routine cleaning, deep cleaning, and the preparation of rooms and amenities, while ensuring all linens, towels, and supplies are well-stocked and organised. The Housekeeper will also assist in identifying maintenance issues, reporting them promptly, and ensuring the smooth day-to-day upkeep of the property. A keen eye for detail and a commitment to maintaining a welcoming and tidy environment are essential.

Guest Interaction and Conduct

The Housekeeper plays a role in ensuring a pleasant guest experience. A respectful and professional approach to guest interaction is expected at all times. Guests are reminded to treat staff with courtesy and respect, in line with the property’s high standards.

Key Responsibilities:

Housekeeping and Cleaning Duties

• Perform all cleaning tasks in line with your daily and weekly schedule to ensure the property is immaculate, including:

• Tidying living rooms, kitchens, halls, and bathrooms.

• Sweeping, mopping, dusting, and vacuuming.

• Making beds, refreshing linens, and restocking guest amenities.

• Washing dishes and maintaining kitchen cleanliness.

• Ensuring bedrooms and common areas are neat and welcoming.

• Conduct routine cleaning and occasional deep cleaning between guest stays.

Property Upkeep and Reporting

• Assist in identifying maintenance needs and report any issues, such as plumbing, electrical, or appliance concerns, to the property owner or manager.

• Ensure cleaning equipment and supplies are well-stocked and in good working order.

Guest Experience

• Ensure the property is guest-ready upon arrival and remains tidy throughout their stay.

• Perform occasional turn-down services when required, such as:

• Closing windows, doors, and curtains.

• Setting a welcoming ambiance.

• Tidying and resetting common areas.

• Assist with special guest requests when needed.

Teamwork and Flexibility

• Work efficiently within the housekeeping team and follow set cleaning routines.

• Assist senior housekeeping staff or managers with additional duties as needed.

• Be flexible and adaptable to meet the needs of the property and its guests.

Work Schedule and Overtime

• Core Hours: Monday to Thursday, 8 AM - 4:00 PM (One -hour lunch break in between shifts). Friday 8 AM - 3 PM (One -hour lunch break in between shifts).

• Saturdays when guests are in house 8 AM - 2PM (One -hour lunch break in between shifts).

• Overtime Policy: Weekend Hours During Guest Stays: Saturday after 2pm is R50 per hour and Sunday overtime at R390 per day, hours same as above for Saturday.

If you work on your designated off days (weekends), this will not accumulate as additional off days but will instead be compensated as above.