top of page

Welcome Guide


Puzzle Bush Lane

3 Puzzle Bush Lane, Simbithi Eco Estate, South Africa

Check-in only from 14:00

Check-out before or at 10:00



LIVE-IN House Staff:

Housekeeper's name is

Contact nr: +27

Important Info

SIMBITHI Arrival Info


Proceed to the Welcome Centre at Simbithi MAIN gate for fingerprint & biometric registration prior to going to the house. 

Only the drivers listed on the Short-Term Access Form will need to go inside reception for a brief orientation and fingerprint & biometric registration access.Please bring your original ID for this process.  

If you would like to add any additional drivers over and beyond what was originally listed on the Short-Term Access Form. The first two guests to be fingerprinted are paid for by the homeowner.  

If you have stayed in the estate before then your fingerprint will be re-activated. 

Welcome Centre Reception Opening Hours

Monday to Friday 7:00 - 17:00

Saturday 8:00 - 16:00

Public Holidays & Sundays are 8:00 - 14:00 

Should you arrive after reception has closed, then please let us know and we can send you a temporary access code which will allow one entry and one exit before midnight. You can then go to the Welcome centre the next morning to get your registration done. 

Map of Simbithi Eco Estate​​


Enter through the South Gate. Once through the gate, at the circle take right up Tamboti drive. Follow to the top of the hill. As you start descending you will see the number 15 Tamboti on your left.​​


Please WhatsApp your LCE Rep to request a visitor’s access code. You will be allowed a max of 4 codes per day. Each code will allow 1 entry & 1 exit before midnight.


The estate offers guests a beach gate at the end of Trimeria Walk on The Eco side of the estate.

This is a pedestrian-only gate and access is via your fingerprint only. Please park and walk.

Thompsons Bay is around a 200-meter walk.

House Info


LCE Maintenance: 076 475 0564

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

The Well (Doctors): 032 946 1311

Homoeopath: 032 586 3403

Umhlali Police: 032 947 9900


Included in your rental Monday to Friday, 8 am - 2 pm.​

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.


The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.


The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.


Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.



No smoking is allowed in the house. Please smoke outside away from windows or furniture.



No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.


Please do not use bathroom towels on the beach, beach towels are available.


Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.


Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.


Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.


Please obey Estate Rules at all times, this is a family estate and there is no tolerance for noise or rowdy behaviour!

No drones allowed.

Golf Cart - drivers must have a Driver's Licence.

Kingfisher Community Centre and the family Heron Community Centre. Both centres with pools and fun family activities.

Please note that not all Simbithi facilities are available to visitors/guests. 

Please see Simbithi's Website for more information.

Before you Go...

Check-out is at or before 10 am. 

Please comminicate your check out time with our team or the house staff the day prior to departure.

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.

Leaving early?

Please switch off all lights, and airconditioning, and close all windows. 

Please remember to settle any money owing to the staff

for additional shifts or laundry the day before departure.

Please remember to complete the departure form. 

Your feedback matters to us.

bottom of page