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Welcome Guide

to

Panorama House

103 Panorama Drive, Zinkwazi Beach, South Africa

ARRIVAL & DEPARTURE TIMES

Check-in only from 14:00

Check-out before or at 10:00



Wi-Fi

Panorama View House

RoweField

password: Leanne2021



HOUSEKEEPING

LIVE-IN House Staff:

Housekeeper's name is Thandi

Contact nr: +27607889206

Important Info

THE DRIVEWAY

Please note that while some guests may find our driveway to be steep, others may not perceive it in the same way. Factors such as individual driving experience, vehicle type, and personal comfort levels can greatly influence one's perception of steepness.

Rest assured, we prioritise the safety and comfort of all our guests. Should you have any concerns about navigating our driveway upon your arrival, please don't hesitate to let us know in advance. We're more than happy to provide assistance to ensure a smooth and enjoyable experience for you.



IMPORTANT NRS

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

Umhlali Police: 032 947 9900



HOUSEKEEPING

Included in your rental Monday to Friday, 8 am - 2 pm.​

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.


Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.


BACK UP POWER

In the event of loadshedding rechargeable lamps are available in the bedrooms and a gas hob for cooking.


In the event of loadshedding or grid power failure the inverter system will automatically switch on. This means that all lights, plug sockets, TV's, WiFi routers will be powered.


Please note that all non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, electric hobs, microwaves will not work.


The battery back up system lasts on average of 5 to 8 hours. Please note that the more lights and plug sockets that you use during this time will result in this average time frame being reduced. Please use reduce consumption during battery operation times to maximise battery capacity.

 

 

PARKING / GARAGES 

Double Garage Available for Guests to use.

Additional driveway parking available



House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please comminicate your check out time with our team or the house staff the day prior to departure.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and airconditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

Your feedback matters to us.

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