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Welcome Guide

to

Jackalberry Lane

10 Jackal Berry Lane, Simbithi Eco Estate, South Africa

ARRIVAL & DEPARTURE

Check-in only from 14:00

Check-out before or at 10:00



WIFI

10-Jackalberry Lane

Name: CLINTONWIFI 

Password: 0845662480



HOUSEKEEPING

House Staff:

Housekeeper's name is Alzi

Contact nr: +27 72 298 2790

Important Info

DAY OF ARRIVAL

Proceed to the Welcome Centre at Simbithi MAIN gate for fingerprint & biometric registration prior to going to the house. 


Only the drivers listed on the Short-Term Access Form will need to go inside reception for a brief orientation and fingerprint & biometric registration access.Please bring your original ID for this process.  


If you would like to add any additional drivers over and beyond what was originally listed on the Short-Term Access Form. The first two guests to be fingerprinted are paid for by the homeowner.  


If you have stayed in the estate before then your fingerprint will be re-activated. 


Welcome Centre Reception Opening Hours

Monday to Friday 7:00 - 17:00

Saturday 8:00 - 14:00

Public Holidays & Sundays are CLOSED 


Should you arrive after reception has closed, then please let us know and we can send you a temporary access code which will allow one entry and one exit before midnight. You can then go to the Welcome centre the next morning to get your registration done. 


Map of Simbithi Eco Estate​​


DRIVING DIRECTIONS TO THE HOUSE

Enter through the North gate: First left into Jackalberry no 10 on the right



ACCESS FOR FAMILY/FRIENDS & DELIVERIES 

Please WhatsApp your LCE Rep to request a visitor’s access code. You will be allowed a max of 4 codes per day. Each code will allow 1 entry & 1 exit before midnight.



BEACH ACCESS

The estate offers guests a beach gate at the end of Trimeria Walk on The Eco side of the estate.

This is a pedestrian-only gate and access is via your fingerprint only. Please park and walk.

Thompsons Bay is around a 200-meter walk.



IMPORTANT NRS

LCE Maintenance: 076 475 0564

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

The Well (Doctors): 032 946 1311

Homoeopath: 032 586 3403

Umhlali Police: 032 947 9900



HOUSEKEEPING

Included in your rental Monday to Friday, 8 am - 2 pm.​

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.



BACK-UP POWER

This house does not get affected by the load shedding schedule.

In the event of power failure, rechargeable lamps are available in the bedrooms and a gas hob for cooking and Jojo tank with filtration system. Solar system will kick in automatically and will power the entire house. This will last for up to 4-6 hours depending on use.

Back up water supply will feed the house in the event of water shortage and this water is drinkable.



PARKING / GARAGES

Driveway parking available, no access to the garage for the guests.



SECURITY & REMOTE

Simbithi Estate Security team on site



DB BOARD

The DB board is located in the garage

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.



SIMBITHI ESTATE RULES

Please obey Estate Rules at all times, this is a family estate and there is no tolerance for noise or rowdy behaviour!

No drones allowed.

Golf Cart - drivers must have a Driver's Licence.

Kingfisher Community Centre and the family Heron Community Centre. Both centres with pools and fun family activities.

Please note that not all Simbithi facilities are available to visitors/guests. 

Please see Simbithi's Website for more information.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please comminicate your check out time with our team or the house staff the day prior to departure.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and airconditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

Your feedback matters to us.

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