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Welcome Guide

to

The White House

65 Nkwazi Drive, Zinkwazi Beach, Nkwazi, South Africa

ARRIVAL & DEPARTURE TIMES

Check-in only from 14:00

Check-out before or at 10:00



Wi-Fi

FIREHAWK 

Password: 3528104067



HOUSEKEEPER

LIVE-IN House Staff:

Housekeeper's name is Gloria

Contact nr: 083 9494 662

Important Info

IMPORTANT NRS

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

Umhlali Police: 032 947 9900


HOUSEKEEPING

Included in your rental 7 days a week.

Personal Laundry service available at R100 directly with the staff.

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.


Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.


PARKING / GARAGES 

Driveway parking, no access to garage 


SECURITY & ALARM 

Alpha Security 

035 562 0200 


Remote: At night arm outside beams by holding white button  down for 2 seconds.

Green light will show on the indicator outside the scullery window. 

Please do the same to disarm in the mornings. 

Red is for panic 


In the event that the alarm is activated the response team  (Alpha Security) will come out to the house. 

If you have set the alarm off by mistake, please give the guard  the below safe word 


Safe word: 

082 575 1870 


DB BOARD 

DB Board located in the scullery  


BACK UP POWER

The solar system will kick in automatically and this will last for about 4-6 hours depending on the weather. This will power all essential plug points, light, and ceiling fans.

Solar runs the whole house but preferably don’t use all appliances at the same time at night. During a sunny day, the battery will be charging all day but at night, the battery will start to discharge.


Non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, microwaves will not be connected.


The house has a Generator for use during power failure/loss. It  is powered by petrol and the staff will turn it on when needed. 


GAS GEYSERS & HOT WATER 

The house uses gas for the hob and spare bottles are always  on site. If your gas does run out and you need the bottles  switched, please ask the staff to assist 


House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please comminicate your check out time with our team or the house staff the day prior to departure.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and airconditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

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