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Welcome Guide

to

Salty Sands

24 Hewitt Road, Umhlali Beach, Dolphin Coast, South Africa

ARRIVAL & DEPARTURE

Check-in only from 14:00

Check-out before or at 10:00



WIFI

24 Hewitt Cottage

Password: saltysands



HOUSEKEEPERS

LIVE-IN House Staff:

Housekeeper's name: Mpume

Contact nr: +27 63 479 6431


Important Info

IMPORTANT NRS

Snake Catcher - Neville: +27 82 561 4969

Snake Catcher - Samantha: +27 72 316 8178

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

Umhlali Police: 032 947 9900


HOUSEKEEPING

Included in your rental Monday to Friday, 8 am - 2 pm.​

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.


Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.


BACK UP POWER

In the event of power failures, the generator will manually be started by the staff and will last for about 8 hours depending on the diesel.

The generator powers the whole property with all appliances including the geysers, ovens and aircons. There is a gas/charcoal braai outside to also allow for cooking.

It is advisable to try and not use washing machines, tumble driers and aircons unless absolutely necessary during power outages.

The flatlet might find it a bit noisy so we recommend switching the generator off when going to bed. The alarm system won’t work when the generator is off. There will be rechargeable lamps for night time in case the generator is off and there is no power for some reason.

 

BEACH ACCESS

Private beach access at the bottom of the garden

 

SECURITY & ALARM

IPPS 0861 324 777 

SAFE WORD: Salty Sands 

To arm when no one is staying in room 6 (cottage): MAIN HOUSE / 1820 / ✅ 


To disarm: MAIN HOUSE / 1820 / ✅ 

PANIC BUTTON: Red button on remote, or the various remote  panic buttons in bedrooms 


REMOTE & KEYS

Remote: red: panic

Green button: main garage - on right when looking at garages from the street(2x cars deep) (left garage not accessible)

Blue button: sliding gate


Keys:

Lilac/pink dot: main house entrance at bedroom level

Orange dot: pedestrian gate from street

Blue dot: main garage side door

No dot: upstairs stairs gate


PARKING / GARAGES 

Double garage available for guests and  

Extra driveway parking available

 

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please communicate your check out time with our team or the house staff the day prior to departure.



PERSONAL BELONGINGS

As you prepare to depart, we kindly remind you to double-check your belongings to ensure you haven't left anything behind. Should you find that you've inadvertently left a personal item behind, please don't worry. You can easily arrange for a courier to collect it at your convenience. However, any unclaimed items remaining a the house after checkout will be collected and donated to our staff. This ensures that these items find a new purpose and are put to good use.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and air-conditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

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