Welcome Guide
to
Netherley Cottage
7 Hotel Road, Salt Rock, Dolphin Coast, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
Netherley Cottage, 7 Hotel Rd
Password: Petal123
HOUSEKEEPER
LIVE-IN House Staff:
Housekeeper's name is Janet
Contact nr: +27 79 533 5359
Important Info
IMPORTANT NRS
Snake Catcher - Neville: +27 82 561 4969
Snake Catcher - Samantha: +27 72 316 8178
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
SECURITY
Emergency Response Team:
NATIONAL SECURITY - 086 1101 911
Outdoor beams and alarm remote
Keypad Pin Code: 2307
Password: 082 4144 283
HOUSEKEEPING
Included in your rental 7 days a week ​ (excluding public holidays)
For more info on our housekeeping services, hours and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
Pool and Gardener Service:
Mon & Thursday & Saturday
BACK-UP POWER
In the event of power failure, rechargeable lamps are available in the bedrooms and a gas hob for cooking and gas braai available.
DB Board is located in KItchen
House Rules
Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.
FISHING EQUIPMENT
Guests are not permitted to bring fishing rods, tackle, or any other fishing equipment onto the property.
Guests are not allowed to bring caught fish to the house under any circumstances.
Cleaning or processing fish on the premises is strictly prohibited.
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BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​
Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.
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OCCUPANCY
The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.
Camping on the property are NOT permitted.
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DONT FEED THE MONKEYS
Under any circumstances whatsoever do not feed the monkeys - mother or babies!Â
Please be aware of the monkeys they are inquisitive and can get very aggresive.
Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and break things.Â
Close all windows and doors when leaving the house.
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NO SMOKING
No smoking is allowed in the house. Please smoke outside away from windows or furniture.
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NO PARTIES
No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.
Guests will be liable for all damages accured by parties at our rental home.
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BEACH TOWELS
Please do not use bathroom towels on the beach, beach towels are available.
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NO BEACH SAND IN THE POOL
Wash the sand off before entering the house or pool after the beach visit.Â
Please do not wash your beach sand off in the pool.
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LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.
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BE ENVIRONMENTALLY CONCIOUS
Use linen and towels sparingly.Â
Please save water, and electricity and turn off fans and Aircon when not using the area. Â
Please try and recycle where possible, let's look after our planet together.
Please do not flush any foreign matters down the toilet.
GUEST AMENITIES POLIGY
We kindly ask that all guest amenities, such as handwash or toiletries, remain in the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.Â
Please comminicate your check out time with our team or the house staff the day prior to departure.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and airconditioning, and close all windows.Â
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.Â
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