Welcome Guide
to
iGwalagwala House
103 Colwyn Drive, Sheffield Beach, Dolphin Coast, South Africa
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi:
iGwalagwala House, 103 Colwyn Drive
password: Hesketh103
LIVE-IN House Staff:
Housekeepers name are Gloria & Lillian
Contact nr: +27 72 161 3313
Important Info
IMPORTANT NRS
LCE Maintenance: 076 475 0564
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
The Well (Doctors): 032 946 1311
Homoeopath: 032 586 3403
Umhlali Police: 032 947 9900
HOUSEKEEPING
Included in your rental Monday to Friday, 8 am - 2 pm.
For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Shammie the Gardener will service the pool and garden from Monday - Friday
Refuge collection on Monday & Thursday's
BACK UP POWER
In the event of power failure, the inverter, UPS and Solar system battery backup will kick in automatically.
This will power all lights, TV's, the fibre and a plug in each room. It will run all day in the event of load shedding and 4 hours at night.
SECURITY & ALARM
IPSS: 086 1324 777
Staff can set alarm in evening and deactivate in morning.
Entire property are walled and fenced with internal and outdoor alarm beams.
BEACH ACCESS
Private beach gate from premises directly on to Christmas bay Beach.
Beach chair, umbrella and cooler box available for guests to use on the beach.
PARKING
Double Garage parking available for Guests to use. Additional driveway parking available.
House Rules
Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.
Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.
Camping on the property are NOT permitted.
DONT FEED THE MONKEYS
Under any circumstances whatsoever do not feed the monkeys - mother or babies!
Please be aware of the monkeys they are inquisitive and can get very aggresive.
Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and break things.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is allowed in the house. Please smoke outside away from windows or furniture.
NO PARTIES
No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.
Guests will be liable for all damages accured by parties at our rental home.
BEACH TOWELS
Please do not use bathroom towels on the beach, beach towels are available.
NO BEACH SAND IN THE POOL
Wash the sand off before entering the house or pool after the beach visit.
Please do not wash your beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONCIOUS
Use linen and towels sparingly.
Please save water, and electricity and turn off fans and Aircon when not using the area.
Please try and recycle where possible, let's look after our planet together.
Please do not flush any foreign matters down the toilet.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please comminicate your check out time with our team or the house staff the day prior to departure.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and airconditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
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