Welcome Guide
to
Ezulweni Sea View
15 Tamboti Drive, Simbithi Eco Estate, Dolphin Coast, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
Huawei router 010VS7
password: 0829028058
HOUSEKEEPING
Included in rental 3 times a week
OUR HOSPITALITY COORDINATOR
For any issues or maintenance-related queries during your stay,
please don't hesitate to contact Irvin, who will be happy to assist you.
Irvin Ndlovu: +27 66 1047380
Important Info
DAY OF ARRIVAL
Proceed to the Welcome Centre at Simbithi MAIN gate for fingerprint & biometric registration prior to going to the house.
Only the drivers listed on the Short-Term Access Form will need to go inside reception for a brief orientation and fingerprint & biometric registration access.
Please bring your original ID for this process.
If you would like to add any additional drivers over and beyond what was originally listed on the Short-Term Access Form. The first two guests to be fingerprinted are paid for by the homeowner.
If you have stayed in the estate before then your fingerprint will be re-activated.
Welcome Centre Reception Opening Hours
Monday to Friday 7:00 - 17:00
Saturday 8:00 - 14:00
Public Holidays & Sundays are CLOSED
Should you arrive after reception has closed, then please let us know and we can send you a temporary access code which will allow one entry and one exit before midnight.
You can then go to the Welcome centre the next morning to get your registration done.
DRIVING DIRECTIONS TO THE APARTMENT
Enter through the South Gate. Once through the gate, at the circle go left up Tamboti drive. Follow to the top of the hill. As you start descending you will see the number 15 Tamboti on your left. Apartment nr 5.
Key Lock Box Code: 6544
ACCESS FOR FAMILY/FRIENDS & DELIVERIES Please WhatsApp your LCE Rep to request a visitor’s access code. You will be allowed a max of 4 codes per day. Each code will allow 1 entry & 1 exit before midnight.
HOUSEKEEPING
Housekeeping Services will clean the apartment 3 times a week.
No cleaning services on Sundays and Public Holidays.
Please Note: there will be scheduled visits from contracted pool service. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service will have limited access to the area during specific times.
MAIN BATHROOM
We kindly ask guests to refrain from using the bath jets in the Main Bedroom bathroom. Thank you for your understanding.
BACK-UP POWER
This apartment does not get affected by loadshedding.
In the event of power failure, the UPS will kick in automatically.
A gas braai is available for cooking.
Rechargeable lamps will be available in each room
STOVE INSTRUCTIONS
The stove is touch-operated. To turn it on, press and hold the desired button (such as power) until it lights up. A press-and-hold motion works better than a quick tap.
The oven clock must be set for the oven to function. If the display is flashing 0:00, the time needs to be adjusted.
To set the time, press and hold the two buttons on the left and use the +/- buttons to adjust. Keep holding the two left buttons while setting the time.
BEACH ACCESS
The estate offers guests a beach gate at the end of Trimeria Walk on The Eco side of the estate. This is a pedestrian-only gate and access is via your fingerprint only. Please park and walk. Thompsons Bay is around the 200-meter walk.
PARKING
Unit nr 5's parking bay is numbered with a 5.
Only one parking allocated to the apartment.
Additional cars may park on the visitor's parking bays.
DB BOARD
DB Board is located behind the front door.
SHOWER INSTRUCTION
On the left side, you’ll find four small knobs. Ensure they are all in the open position to begin.
Next to them is a large knob. Turn on the water by pushing the large knob upward. Adjust for temperature by turning it left (hot) or right (cold).
Once the water is running, you may close any of the smaller knobs to deactivate specific spouts.
Remember: All small knobs must be open initially.
House Rules
Understanding and complying with our house rules will ensure a comfortable and enjoyable stay for everyone. Please treat our home with the same respect as you would your own. We’ve put a lot of effort into creating a lovely space for our guests to enjoy.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home. Please treat them with the utmost respect at all times. We will not tolerate any mistreatment of our staff.
Regretfully, our staff are unable to babysit, wash cars, do shopping/unpack shopping, or perform tasks beyond their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at any time must not exceed the number of beds. A maximum of two guests per bedroom is allowed unless the homeowner has provided extra beds.
Camping on the property is NOT permitted.
DON’T FEED THE MONKEYS
Under no circumstances should you feed the monkeys—whether adult or baby!
Please be aware that monkeys are inquisitive and can become aggressive.
Don’t leave fruit or food within their sight—they will come inside, create a mess, panic, and potentially break items.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is permitted inside the house. Please smoke outside, away from windows or furniture.
NO PARTIES
Parties, overcrowding, or excessive noise are strictly prohibited. Failure to adhere to this rule will result in immediate eviction without a refund of rent.
Guests will be liable for any damages incurred as a result of parties held at the rental home.
BEACH TOWELS
Please do not use bathroom towels at the beach. Beach towels are provided for this purpose.
NO BEACH SAND IN THE POOL
Wash off all sand before entering the house or pool after visiting the beach.
Please do not rinse beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, it must be replaced “like for like” by the guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please conserve water and electricity. Turn off fans and air conditioning when not in use.
Recycle where possible—let’s care for our planet together.
Do not flush foreign materials down the toilet.
GUEST AMENITIES POLICY
We kindly request that all guest amenities, such as hand wash and toiletries, remain on the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
FIREWORKS PROHIBITED
For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.
SIMBITHI ESTATE RULES
Please obey Estate Rules at all times, this is a family estate and there is no tolerance for noise or rowdy behaviour! No drones allowed.
Golf Cart - drivers must have a Driver's Licence.
Kingfisher Community Centre and the family Heron Community Centre. Both centres with pools and fun family activities.
Please note that not all Simbithi facilities are available to visitors/guests.
Please see Simbithi's Website for more information.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please communicate your check out time with our team or the house staff the day prior to departure.
PERSONAL BELONGINGS
As you prepare to depart, we kindly remind you to double-check your belongings to ensure you haven't left anything behind. Should you find that you've inadvertently left a personal item behind, please don't worry. You can easily arrange for a courier to collect it at your convenience. However, any unclaimed items remaining a the house after checkout will be collected and donated to our staff. This ensures that these items find a new purpose and are put to good use.
KEYS
Please make sure you leave any keys & remotes locked in the Key Box by the front door.
Key Lock Box Code: 6544
LEAVING EARLY?
Please switch off all lights, and air-conditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
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