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Welcome Guide

to

Aloe Point

59 Colwyn Drive, Sheffield Beach, Dolphin Coast, South Africa

ARRIVAL

Check-in only from 14:00

Check-out before or at 10:00



Wi-Fi

59 Colwyn Drive, Aloe Point

Ber123range

password: 0828016410



HOUSEKEEPER

LIVE-IN House Staff

Housekeeper's name is Barton

Contact nr: +27 78 773 4266

Important Info

DRIVING DIRECTIONS

Drive to nr 61 Colwyn Drive’s driveway, and when you are facing a double garage door, turn right and the next house down the road will be number 59 Colwyn Drive on your left.


IMPORTANT NRS

Snake Catcher - Neville: +27 82 561 4969

Snake Catcher - Samantha: +27 72 316 8178

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

Umhlali Police: 032 947 9900


HOUSEKEEPING

Included in your rental 7 days a week ​ (excluding public holidays)

For more info on our housekeeping services, hours and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.


Please Note: there will be scheduled visits from contracted pool service and gardeners.

These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.


BACK-UP POWER

This house does not get effected by the loadshedding schedule.

In the event of power failure, rechargeable lamps are available in the bedrooms and a gas hob for cooking.

The inverter system will kick in automatically and this will last for about 4 hours depending on the weather.

This will power: Tv, fans, lights, wifi, and the alarm.

Non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, microwaves will not be connected.

 

BEACH ACCESS

Private beach access via a padlocked gate onto Christmas Bay Beach. Please note that the key to the beach gate MUST be left on the fence next to the gate. This shows the neighbours who share the gate, that you are on the beach.

 

SMART TV & DSTV DECODER

A full DSTV suite is available on the TV. Guests do not require their own cards

Please do not remove any plugs from the TV, and please do not change any TV settings.

 

PARKING / GARAGES 

Driveway parking, no access to the garage 

 

SECURITY & ALARM 

IPSS: 086 1324 777 

The house has internal and external beams. Please ensure internal beams are activated when you go to bed at night. If you go out at night then please put the internal beams on. 


ALARM REMOTE

RED is the panic button. 

GREEN activates the external beams and BLUE activates the internal beams (when you leave the house) 

A single beep will confirm the alarm is activated and a double beep confirms deactivation. 

 

OTHER REMOTE 

The entrance gate remote has a single button.

Please note that there is very little cell phone reception unless you sit at the bar or on the deck. Whats app calls are best.


SECURITY SHUTTERS 

The key for the shutters is found on the key ring in the door of each bedroom. The lounge dining shutters lock from the inside only. ONLY when the tenant gets up will they be able to open the shutters to allow Barton access to the rest of this house. Tenants must be responsible to lock that last shutter at night. 

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please communicate your check out time with our team or the house staff the day prior to departure.



PERSONAL BELONGINGS

As you prepare to depart, we kindly remind you to double-check your belongings to ensure you haven't left anything behind. Should you find that you've inadvertently left a personal item behind, please don't worry. You can easily arrange for a courier to collect it at your convenience. However, any unclaimed items remaining a the house after checkout will be collected and donated to our staff. This ensures that these items find a new purpose and are put to good use.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and air-conditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

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