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Welcome Guide

to

18 on Hewitt

18 Hewitt Road, Salt Rock, Dolphin Coast, South Africa

ARRIVAL

Check-in only from 14:00

Check-out before or at 10:00



WIFI

18 Hewitt

Password: Zed1234$



HOUSEKEEPER

LIVE-IN Staff:

Housekeeper's name is Nobulhe +27 76 061 7912

Caretaker: Gabriel +63 638 8539


Important Info

IMPORTANT NRS

LCE Maintenance: 076 475 0564

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

The Well (Doctors): 032 946 1311

Homoeopath: 032 586 3403

Umhlali Police: 032 947 9900



HOUSEKEEPING

Included in your rental 7 days a week from 8 am - 2 pm.​

For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.

 

 

BACK UP POWER

This house does not get effected by the loadshedding schedule.

In the event of power failure, rechargeable lamps are available in the bedrooms.


In case of major power outages, the generator will be manually started by the staff and this will power the following: lights, plugs, Wi-fi and alarms.

There is a gas hob in the kitchen with gas kettle to allow guests to cook and boil water as well as a gas/charcoal braai outside to allow for cooking. Some of the plugs in the front of the kitchen won't function, but the staff will know which plugs can be used and will use extension cords to power other items if need be.


Freezer will be on but the fridge in the front not, Gabriel can use an extension to plug this in at the back. Bar fridge and ice machine will work. Kettle can be used but moved to a different plug point, but we do advise again to make use of the gas hob for boiling water during outages. Coffee machine might work but to be moved to a different plug point. Ask Gabriel.


Non essential items such as air-con units, washing machines, tumble drier, dishwasher, iron, oven, microwave will not be connected. One geyser will be connected for hot water.

 

 

SECURITY & ALARM

IPSS 086 1324 777 

 

Perimeter beams are positioned by the road gates and the beach gates.

Outside beams around the house & Internal beams.

 


ALARM REMOTE

Button with 1 dot - arms the perimeter beams

Button with 2 dots - arms the beams around the outside of the house

Button with red lock - arms inside the house, the beams around the outside of the house and the perimeter beams

 

Alarm keypad in the house

To arm system - push Arm/Disarm

Type in code: 2018

Select which areas you'd like to arm

Select arm or stay

 

There is a panic button in the basket behind the couch in the lounge.

Each alarm remote also acts as a panic button - Hold down both the button with 1 dot and the button with two dots simultaneously


KEYS & REMOTE

On each set of keys is the following: 

Alarm remote (buttons explained above) 

Roadside gate remote - Red button opens the big swing gates. 

The blue button opens the siding gate to the rooftop parking.

 

The silver key with black paint - opens all the shutters.  The silver key with gold paint - opens all pedestrian gates on the road

 


BEACH ACCESS

Electric sliding gates from the lawn onto a beach deck, then downstairs to the beach sand. Beach umbrellas for guests to use.

 

 

PARKING

Secure driveway parking available.

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

BE ENVIRONMENTALLY CONCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please comminicate your check out time with our team or the house staff the day prior to departure.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and airconditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

Your feedback matters to us.

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