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Owner Onboarding Journey

1. Site Inspection
& Property Assessment

2. Property Valuation 

3. Readiness Inspection

4. Owners Mandate

5. Property Improvement Recommendations

6. Housekeeping
& Operational Setup

7. Photoshoot

8. Listing Creation

9. Welcome Guide

10. Seasonal Rates

11. Quality Control

12. Property Goes Live

13. Marketing Launch

14. Ongoing Management

Meet with the owner at the property.

Assess the home's suitability for the LCE portfolio.

Discuss owner's expectations and management services.

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Prepare a recommended nightly rate structure.

Review seasonal pricing.

Discuss occupancy expectations and revenue potential.

Email owner with suggested rates.

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Linen, bedding and towel assessment (Only included in Fully Managed Service)

Kitchen inventory assessment (Only included in Fully Managed Service)

Appliance functionality check

Wi-Fi and TV functionality

Security systems, alarm & gate access

Pool and garden requirements

Maintenance inspection (Only included in Fully Managed Service)

Safety equipment check

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Review management terms and conditions.

Finalise any amendments.

Owner receives access to the Owner Portal.

Sign the Owners Mandate.

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Recommendations on interior styling

Furniture layout

Décor enhancements

Maintenance repairs

Outdoor entertainment improvements

Luxury finishing touches

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Allocate housekeeping team (if applicable)

Determine housekeeping requirements.

Linen and laundry allocation (Only included in Fully Managed Service)

Staff induction specific to the property.

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Property professionally styled.

Interior, exterior photography and drone photography (where suitable).

Lifestyle imagery for the website listing.

Walk through video (Only included in Fully Managed Service)

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Our operations team prepares:

Property description

Home guide, house rules

Amenities list

Bedroom configurations

Booking platform setup

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Prepare the property's digital guest guide including:

Check-in instructions

Wi-Fi details

Appliance guides

House rules

Local recommendations

Emergency contacts

Estate information (where applicable)

Owner reviews and approves all content.

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Upload seasonal rates.

Configure minimum stay requirements.

Set peak season restrictions.

Open booking calendar.

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Final inspection before going live to ensure:

Property presentation meets standards.

Inventory complete (Only included in Fully Managed Service)

Photography approved.

Listing accuracy confirmed.

Guest experience checklist completed.

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The property is published across all booking channels:

Luxury Coastal Escapes website

Airbnb, LekkeSlaap, MT Beds

Additional marketing platform channels

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Social media announcement.

Included in paid advertising campaigns.

Featured in promotional campaigns where applicable.

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Once live, Luxury Coastal Escapes manages:

Guest enquiries

Reservations

Guest communication

Housekeeping coordination

Maintenance coordination (Only included in Fully Managed Service)

Quality inspections (Only included in Fully Managed Service)

Monthly owner statements

Guest reviews and reputation management

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Guests Amenities

Guests Welcome Bag

Mid & Low Season

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Guests Welcome Bag

Peak Season

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