COVID-19 PROTOCOLS

 

We have taken every precaution to keep our Guests and Staff safe. It is our mission to make sure all our LCE Rental Homes comply with the strictest TBCSA and WHO hygiene protocols.

 

Please visit the South African government's dedicated Covid-19 portal for the latest South African information.

https://sacoronavirus.co.za 

 

The COVID protocol that we have put in place in all of our operating properties at LCE is for the safety and reassurance of staff and guests. 

Luxury Coastal Escapes Rental Homes COVID Protocol

The following protocols must be adhered to in any LCE Rental Home, which has been booked, for Business or Leisure accommodation.

 

Where guests have checked out, departed rooms are cleaned and sanitised.

Our check-out and check-in times may be amended to ensure housekeeping has sufficient time to thoroughly deep clean rooms.

 

Laundry: Linen and towels are washed on the hottest wash cycle at between 60 and 80°C. 

All the linen is ironed on a hot setting. 

Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter. 

 

Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standards.

 

Regular routine cleaning of public areas will be wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.

 

Protective wear such as protective aprons and face masks are issued to housekeeping and public area when on duty and cleaning equipment with a polycide chemical (disinfectant cleaner) between guests and restrooms.

 

All Staff COVID Protocols while on shift

Each member of staff will change into a clean uniform and clean facial mask for each shift. All staff areas will also be sanitised on a regular basis.

Also, before every shift, staff will have their temperature scanned at the workplace, and this will be sent to the homeowner. 

 

Should a member of staff have any COVID symptoms and feel sick before coming to work, they will stay at home.

Also, should guests feel concerned about the staff 'looking unwell' they may choose to send the staff home, however, LCE will not be responsible to arrange for a replacement temp staff for the duration of your stay.

 

If any guest personally does not agree with the above protocols or prefer to NOT have staff at home while you are there, they may choose not to have any house staff for the duration of their stay (included in rental fees - not refundable). 

 

While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease.

 

Each of our properties adheres to the strictest hospitality protocols of the Tourism Business Council of South Africa as well as World Health Organisation recommendations. 

We look forward to welcoming our wonderful guests from near and far.