Welcome Guide
to
5 Ezulweni Apartment
Address:
15 Thamboti Drive, 5 Ezulweni Apartment, Simbithi Eco Estate.
Check-in is only from 14:00
Check-out before or at 10:00
Wi-Fi:
Huawei router 010VS7
password: 0829028058
Contracted Housekeeping Team
Company: Buzzi Lizzi
IMPORTANT & EMERGENCY Numbers: LCE Maintenance: 076 475 0564 IPSS Emergency: 082 3911 911 Fire Brigade: 032 946 2711 Netcare: 032 946 6700 Netcare Ambulance: 082 911 The Well (Doctors): 032 946 1311 Homoeopath: 032 586 3403 Umhlali Police: 032 947 9900
SIMBITHI Arrival Info
DAY OF ARRIVAL
Proceed to the Welcome Centre at Simbithi MAIN gate for fingerprint & biometric registration prior to going to the house.
Only the drivers listed on the Short-Term Access Form will need to go inside reception for a brief orientation and fingerprint & biometric registration access.
Please bring your original ID for this process.
If you would like to add any additional drivers over and beyond what was originally listed on the Short-Term Access Form. The first two guests to be fingerprinted are paid for by the homeowner.
If you have stayed in the estate before then your fingerprint will be re-activated.
Welcome Centre Reception Opening Hours
Monday to Friday 7:00 - 17:00
Saturday 8:00 - 16:00
Public Holidays & Sundays are 8:00 - 14:00
Should you arrive after reception has closed, then please let us know and we can send you a temporary access code which will allow one entry and one exit before midnight.
You can then go to the Welcome centre the next morning to get your registration done.
DIVING DIRECTIONS TO THE APARTMENT
Enter through the South Gate.
Once through the gate, at the circle take right up Tamboti drive.
Follow to the top of the hill.
As you start descending you will see the number 15 Tamboti on your left.
ACCESS FOR FAMILY/FRIENDS & DELIVERIES
Please WhatsApp your LCE Rep to request a visitor’s access code. You will be allowed a max of 4 codes per day. Each code will allow 1 entry & 1 exit before midnight.
Apartment Info
HOUSEKEEPING
Buzzie Lizzie Housekeeping Services will clean the apartment 3 times a week.
No cleaning services on Sundays and Public Holidays.
POWER FAILURES
This apartment does not get affected by loadshedding.
In the event of power failure, the UPS will kick in automatically.
A gas braai is available for cooking. Rechargeable lamps will be available.
BEACH ACCESS
The estate offers guests a beach gate at the end of Trimeria Walk on The Eco side of the estate. This is a pedestrian-only gate and access is via your fingerprint only. Please park and walk. Thompsons Bay is around the 200-meter walk.
PARKING
Unit nr 5's parking bay is numbered with a 5. Only one parking allocated to the apartment.
Additional cars may park on the visitor's parking bays.
DB BOARD
DB Board is located behind the front door.
Simbiti Estate Rules
Please obey Estate Rules at all times, this is a family estate and there is no tolerance for noise or rowdy behaviour! No drones allowed.
Golf Cart - drivers must have a Driver's Licence.
Kingfisher Community Centre and the family Heron Community Centre. Both centres with pools and fun family activities. Please note that not all Simbithi facilities are available to visitors/guests.
Please see Simbithi's Website for more information.
House Rules
Understanding and complying with our home rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.
Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.
DONT FEED THE MONKEYS
Under any circumstances whatsoever do not feed the monkeys - mother or babies!
Please be aware of the monkeys they are inquisitive and can get very aggresive.
Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and break things.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is allowed in the apartment. Please smoke outside away from windows or furniture.
NO PARTIES
No parties, overcrowding or excessive noise is permitted.
Failure to adhere to this will result in immediate eviction with no refund of rent.
Guests will be liable for all damages accured by parties at our rental apartment.
BEACH TOWELS
Please do not use bathroom towels on the beach, beach towels are available.
NO BEACH SAND IN THE POOL
Please do not wash beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please save water, and electricity and turn off fans and Aircon when not using the area.
Please try and recycle where possible, let's look after our planet together.
Please do not flush any foreign matters down the toilet.
Before you Go...
Check-out is at or before 10 am.
Please communicate with the LCE team about the key handover.
Please switch off all lights, and airconditioning, and close all windows.
Please remember to settle any money owing to the staff for additional shifts or laundry the day before departure.
Please remember to complete the departure form.
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