AGENT TERMS & CONDITIONS

 

OUR AGENT AGREEMENT - YOUR OBLIGATION

As an LCE Booking agent we want to ensure that your clients’ expectations are exceeded. To achieve this we need your help to introduce our selection of real/holiday homes and services.

With this in mind, as part of your agreement with us, we need to make sure that you are aware of the following:

Your client must see, prior to any booking, the full home listing from our website detailing its features, the photographs and the home truths. Each home has it's own link and these will be sent to you by our Bookings Team.

We need you to provide at the point a booking is confirmed the lead guest’s email address and telephone number, so we can send our terms and conditions, Indemnity form, Estate security forms (if needed) and an invoice for 50% non-refundable deposit. It is important that your clients have read and signed our Terms & Conditions and have a full understanding of our cancellation policy before any payment is made to LCE.

ABOUT LUXURY COASTAL ESCAPES

Real homes with real features

Besides character, luxury and comfort, all of our homes come with the following, so guests can feel as though it is a home away from home

 

  • Complimentary uncapped WiFi

  • Housekeeping (Monday to Friday 8am - 2pm) - unless otherwise stated. Read more 

  • Linen change once per week

  • Towels change every third day

  • A fully equipped kitchen

  • Hotel-grade linen

 

Off-limits areas

Every home we offer as part of our carefully curated collection is unique and, more importantly, someone’s personal home. This means that while guest will enjoy the space and comfort of a home while the owner is away, they must also respect it and treat it as they would their own. There will be certain areas that will remain off-limits to them.

These areas will be locked or secured with cable ties to remain private, normally drawers, cupboards and entrances to specific areas or rooms for example a garage or a study.

There is also a Home Guide which gives detailed information on the house and estate, along with emergency contact numbers for use during their stay.

OUR GUEST SERVICE

Meet & Greet

One of LCE’s Arrival Team will be waiting for your clients at the home. They will be there to do the check-in, handover keys and to show them around the home and answer any questions about it and the local area (most of which can be found in our Home Guide)

Check- in

Our standard check-in time is 2pm onwards
Earlier check-ins can be arranged (if convenient and agreed by the home-owner) at a fee
We ask that your clients give us a check-in time 48 hours prior to their arrival. This gives us enough time to prepare and check the home and also stagger other check-ins that may fall on the same day.

Security deposit

This is paid upon booking. If it is an international client - we require a credit card authorisation form to be completed.
As long as there are no breakages or damage to the home and its contents, this deposit will be refunded within 7 days of the

guests departure.

Check- out

Our standard check-out time is 10am
Later check-outs can be arranged (if convenient and agreed by the home-owner) at a fee

Enquiry Process

When making an enquiry please would you bring us the following information to pass onto our Home Owners. Please note that each enquiry is put in front of the owner and the more information we can provide them with the quicker the answer

 

  • Lead Guest Name

  • Preferred holiday dates

  • How many people will be in your group: Adults: Children and their individual ages:

  • Occupation:

  • Place of work:

  • Town where you reside:

  • Home country:

  • The average age of the group:

  • Married couples or singles:

  • Reason for visit

BOOKING PROCESS

When Booking

Please always make sure your clients have read the detailed description of the home on our website, which details the number of bedrooms, size, layout and number of beds, the maximum number of guests allowed, number of bathrooms/en-suites, wheelchair friendly, toddler friends etc

Due to the homes in our collection falling into the luxury collection we have a very strict policy of ‘Family Bookings ONLY’, we do allow all adult bookings in the case that they are older couples that are travelling together. We do not accept parties or functions at any of our homes, please make your Clients aware of this from the beginning - this is non-negotiable!

 

Minimum Night Stay

Each one of our holiday rental homes has been assigned unique seasonal rates. As our seasonal rates vary from property to property, our individual pricing per night stay will be indicated for each listing.

PEAK SEASON - December & January High season period
All bookings require a minimum of 10 - 14 nights' stay
In general, our Peak Season booking slots are available*:
10 - 14 nights including Christmas - guests checking out on the 27th of December
10 - 14 nights including New Year's Eve - guest checking in on the 28th of December
Alternative arrival & departure dates will need to include Christmas & NYE

MID SEASON - A combination of Provincial Private and Public School Holidays and Long Weekends
All bookings require a minimum of 3 - 5 nights' stay

LOW SEASON - All dates outside Peak & Mid Season periods.
All bookings require a minimum of 2 nights' stay

LCE’s strict policies allow us access to high-end luxury homes as we have formed a trust with the homeowners.

We need the lead Guest to complete our Terms and Conditions, listing all guest's names and ID numbers. Children under 16 only need to have their names and ages listed
We need the Lead Guest’s email address so we can liaise directly with them for paperwork, payment etc
Once the Guest has paid their non-refundable 50% deposit to secure the booking we will take over and the Agent will step away.

*Individual availability per listing available on request.
No arrivals and departures on Christmas day and New Year's day.

Holding a Home

During the booking process, we can hold a home for a maximum of 48 hours from the time the Guest is sent the invoice for the deposit payment. If your client envisages any delay with payment please make sure they make us aware of this to avoid losing their favourite home.

Payment

Once our Terms and Conditions are signed by the Lead Guest we will invoice for 50% non-refundable deposit. If this is not paid within 48 hours the booking is cancelled and availability re-opened. Once payment has been received the home is secured and the booking is confirmed.
The final 50% rental is due two months in advance of the check-in day

Please note that for bookings within two months of arrival will be invoiced in full.

Booking Confirmation

This is only once the 50% non-refundable deposit has been received in full.

Cancellation Policy

1. First payment of 50% rental is non-refundable and will be lost if the booking is cancelled at any point after payment has been made

2. If you cancel in writing between 60 and 40 days before your holiday commences you will lose 80% of your total holiday booking cost. Your breakages deposit will be refunded in full immediately

3. If you cancel in writing between 40 and 30 days before your holiday commences you will lose 90% of your total holiday booking cost. Your breakages deposit will be refunded in full immediately

4. If you cancel in writing between 30 and 0 days of your holiday commencing, you will lose 100% of your total holiday booking cost. Your breakages deposit will

COMMISSION

Once we have set you up as an agency partner and collected your bank details, we are then able to pay you out commission once we have received payment from your Client.
 

Our standard commission rate payable to Agents is 15% of LCE’s earned commission (LCE’s earned commission averages between 17% and 20% of full rental earned). This exact figure will be made clear to you by the LCE Bookings Team member once your client has selected their preferred holiday home.

PLEASE NOTE: We do not offer commission during High/ Peak Season Bookings. 

 

The Commission is payable by LCE and not The Homeowner and can not be deducted from your client's payment

We will pay you within 30 days off the booking being confirmed, rather than you having to wait for the clients to come and stay We will also email you a commission statement when we make each payment